Service management for competitive advantage /
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| Main Author: | |
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| Other Authors: | |
| Format: | Book |
| Language: | English |
| Published: |
New York :
McGraw-Hill,
c1994.
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| Series: | McGraw-Hill series in management
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| Subjects: |
| Physical Description: | xviii, 462 p. : ill. ; 24 cm. |
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| Bibliography: | Includes bibliographical references and indexes. |
| ISBN: | 0070212171 (alk. paper) |