Normann, R. (1984). Service management: Strategy and leadership in service businesses. Wiley.
芝加哥风格引文Normann, Richard. Service Management: Strategy and Leadership in Service Businesses. Chichester [West Sussex] ; New York: Wiley, 1984.
MLA引文Normann, Richard. Service Management: Strategy and Leadership in Service Businesses. Wiley, 1984.
警告：这些引文格式不一定是100％准确.