Service management : strategy and leadership in service businesses /
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
Chichester [West Sussex] ; New York :
Wiley,
c1984.
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| Subjects: |
| Item Description: | Includes index. |
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| Physical Description: | xii, 143 p. : ill. ; 24 cm. |
| Bibliography: | Bibliography: p. 139-140. |
| ISBN: | 0471904031 : 0471904031 |