Beyond business as usual : practical lessons in accessing new dimensions /

Eitemau Tebyg

• Aspiring to greatness : above and beyond total quality management /
  gan: Pratt, Dennis
  Cyhoeddwyd: (1994)
• Building a total quality culture /
  gan: Batten, Joe D.
  Cyhoeddwyd: (1992)
• Root cause analysis : a tool for total quality management /
  gan: Wilson, Paul F.
  Cyhoeddwyd: (1993)
• The corporate guide to the Malcolm Baldrige National Quality Award : proven strategies for building quality into your organization /
  gan: Steeples, Marion Mills
  Cyhoeddwyd: (1993)
• High value, low cost : how to create profitable customer delight /
  gan: Plowman, Brian
  Cyhoeddwyd: (1994)