The enemy within : actions that self-destruct companies, customer service and jobs : where they come from, how to change them /
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| Autor Principal: | |
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| Formato: | Libro |
| Idioma: | English |
| Publicado: |
Sydney :
McGraw-Hill,
c1996.
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| Subjects: |
| Descrición Física: | vi, 248 p. ; 21 cm. |
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| ISBN: | 0074703242 (pbk.) : |