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| LEADER |
01518cam a2200409 a 4500 |
| 001 |
c000276236 |
| 003 |
CARM |
| 005 |
20071114125836.0 |
| 008 |
880201s1988 ilua b 001 0 eng |
| 010 |
|
|
|a 88003564
|
| 019 |
1 |
|
|a 5730352
|z 23907175
|z 41361438
|z 43425690
|z 46272699
|5 LACONCORD2021
|
| 020 |
|
|
|a 1556230958 (hbk.) :
|c $19.95
|
| 035 |
|
|
|a (OCoLC)17508547
|5 LACONCORD2021
|
| 040 |
|
|
|a LC
|b eng
|c LC
|d LC
|d VCAV
|
| 043 |
|
|
|a n-us---
|
| 050 |
|
4 |
|a HD9981.5
|b .A42 1988
|
| 050 |
0 |
0 |
|a HD9981.5
|b .A42 1988
|
| 082 |
0 |
0 |
|a 658.8/12
|2 19
|
| 082 |
0 |
4 |
|a 658.8/12
|2 19
|
| 082 |
0 |
4 |
|a 658.812
|2 22
|
| 100 |
1 |
|
|a Albrecht, Karl,
|d 1941-
|
| 245 |
1 |
0 |
|a At America's service :
|b how corporations can revolutionize the way they treat their customers /
|c Karl Albrecht.
|
| 260 |
|
|
|a Homewood, Ill. :
|b Dow Jones-Irwin,
|c c1988.
|
| 300 |
|
|
|a ix, 241 p. :
|b ill. ;
|c 24 cm.
|
| 504 |
|
|
|a Includes bibliographies and index.
|
| 505 |
0 |
|
|a Includes index.
|
| 650 |
|
0 |
|a Service industries
|z United States
|x Management.
|
| 650 |
|
0 |
|a Customer services
|z United States
|x Management.
|
| 651 |
|
0 |
|a United States
|x Economic conditions
|y 1981-
|
| 653 |
|
|
|a Service sector
|
| 653 |
|
|
|a Public relations
|
| 653 |
|
|
|a Management practices
|
| 653 |
|
|
|a United States
|
| 653 |
|
|
|a Overseas item
|
| 852 |
8 |
|
|b CARM
|h A1:AM12B0
|i B09385
|p 0396390
|f BK
|
| 999 |
f |
f |
|i 2cb590b9-f5c7-54f8-bba2-29afc94fa1b5
|s d35620b9-b1c6-5dd8-a294-f96ede27eb3e
|
| 952 |
f |
f |
|p Can circulate
|a CAVAL
|b CAVAL
|c CAVAL
|d CARM 1 Store
|e B09385
|f A1:AM12B0
|h Other scheme
|i book
|m 0396390
|