The AskA starter kit : how to build and maintain digital reference services /

"Set of six self-instructional modules ... to create an Internet-based human-mediated information service. Real life experiences from existing digital reference services ... provide helpful hints for new services" -- back cover.

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Bibliographic Details
Main Author: Lankes, R. David
Other Authors: Kasowitz, Abby S.
Format: Book
Language:English
Published: Syracuse, N.Y. : ERIC, Clearinghouse on Information & Technology, Syracuse University, 1998.
Subjects:
Description
Summary:"Set of six self-instructional modules ... to create an Internet-based human-mediated information service. Real life experiences from existing digital reference services ... provide helpful hints for new services" -- back cover.
Item Description:Spiral bound.
Pg. 232 followed by 3 leaves of "blueprints"
Physical Description:xii, 232 p. : ill., ports. ; 28 cm.
Audience:"While this resource is geared towards service to the K-12 community, the structure and information have wider application in the library and business communities" -- p.2.
Bibliography:Bibliography : p. 223-227; includes bibliographical references (p. 217-221)
ISBN:0937597473