Achieving quality performance : lessons from British industry /
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| Other Authors: | , , |
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| Format: | Book |
| Language: | English |
| Published: |
London ; New York :
Cassell,
1994.
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| Subjects: |
Table of Contents:
- The National Society for Quality through Teamwork
- Foreword / Myles Coleman
- Ch. 1. Amersham International plc: Stimulating participation in quality improvement / John Edwards and Alan Hodgson
- Ch. 2. Campbell Lee Computer Services: Developing and maintaining a total quality work ethos / John Sinclair and Alastair Arthur
- Ch. 3. Hydrapower Dynamics: Service delivery improvement in a small organization / Stan Zetie, John Sparrow, Alan Woodfield and Tom Kilmartin
- Ch. 4. ICL: Snapshot of a changing culture / Nick Johns and John Chesterton
- Ch. 5. Land Rover: Extraordinary customer satisfaction - the road to success / Tony Ingold and Trevor Worthington
- Ch. 6. Prudential Assurance: The 'Way of Life' programme / Sally Messenger and Stephen Tanner.