Trotter, M. D. (2002). The customer call center outback: A frontline supervisor's map to success (1st Ichor Business Book ed.). Ichor Business Books.
Citace podle Chicago (17th ed.)Trotter, Michael D. The Customer Call Center Outback: A Frontline Supervisor's Map to Success. 1st Ichor Business Book ed. West Lafayette, Ind.: Ichor Business Books, 2002.
Citace podle MLA (8th ed.)Trotter, Michael D. The Customer Call Center Outback: A Frontline Supervisor's Map to Success. 1st Ichor Business Book ed. Ichor Business Books, 2002.
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