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| LEADER |
01162cam a22003014a 4500 |
| 001 |
c000292360 |
| 003 |
CARM |
| 005 |
20090529145336.0 |
| 008 |
020401s2002 inu 000 0 eng d |
| 010 |
|
|
|a 2002021372
|
| 019 |
1 |
|
|a 23482360
|5 LACONCORD2021
|
| 020 |
|
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|a 1557532591
|
| 035 |
|
|
|a (OCoLC)49529955
|5 LACONCORD2021
|
| 040 |
|
|
|a DLC
|c DLC
|d DLC
|d VCAV
|
| 042 |
|
|
|a pcc
|
| 050 |
0 |
0 |
|a HF5549.12
|b .T76 2002
|
| 082 |
0 |
4 |
|a 658.812
|2 21
|
| 100 |
1 |
|
|a Trotter, Michael D.
|
| 245 |
1 |
4 |
|a The customer call center outback :
|b a frontline supervisor's map to success /
|c Michael D. Trotter.
|
| 250 |
|
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|a 1st Ichor Business Book ed.
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| 260 |
|
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|a West Lafayette, Ind. :
|b Ichor Business Books,
|c 2002.
|
| 300 |
|
|
|a viii, 81 p. ;
|c 28 cm.
|
| 650 |
|
0 |
|a Supervision of employees.
|
| 650 |
|
0 |
|a Customer relations
|x Management.
|
| 856 |
4 |
2 |
|3 Publisher description
|u http://www.loc.gov/catdir/enhancements/fy0630/2002021372-d.html
|
| 852 |
8 |
|
|b CARM
|h A3:AF25D0
|i F06769
|p 0527869
|f BK
|
| 999 |
f |
f |
|i 8f568af1-b1ea-5812-b556-39312cf35138
|s ff486c49-d4df-5455-80cc-7c416bb95d20
|
| 952 |
f |
f |
|p Can circulate
|a CAVAL
|b CAVAL
|c CAVAL
|d CARM 1 Store
|e F06769
|f A3:AF25D0
|h Other scheme
|i book
|m 0527869
|