Home and Community Care Program : statement of rights and responsibilities.
This paper provides the framework for a complaints policy and procedures in the HACC program and is based on the requirement that both service provider agencies and administering government departments have policies in place to inform consumers of their right to complain, and procedures to resolve a...
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| Corporate Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
[Canberra :
The Program],
1990.
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| Subjects: |
| Summary: | This paper provides the framework for a complaints policy and procedures in the HACC program and is based on the requirement that both service provider agencies and administering government departments have policies in place to inform consumers of their right to complain, and procedures to resolve any complaints received. |
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| Item Description: | Cover title. "A joint Commonwealth and State/Territory program'. Cat. no. 9016711. |
| Physical Description: | [8] p. ; 30 cm. Also published in the following language editions: Croatian, Greek, Italian, Serbian, Turkish. |
| ISBN: | 0646019589 (not printed on item) 0644475706 |