Batten, J. D. (1992). Building a total quality culture. Crisp Publications.
芝加哥风格引文Batten, Joe D. Building a Total Quality Culture. Menlo Park, Calif.: Crisp Publications, 1992.
MLA引文Batten, Joe D. Building a Total Quality Culture. Crisp Publications, 1992.
警告：这些引文格式不一定是100％准确.