Cita APA (7th ed.)

Batten, J. D. (1992). Building a total quality culture. Crisp Publications.

Cita Chicago (17th ed.)

Batten, Joe D. Building a Total Quality Culture. Menlo Park, Calif.: Crisp Publications, 1992.

Cita MLA (8th ed.)

Batten, Joe D. Building a Total Quality Culture. Crisp Publications, 1992.