Batten, J. D. (1992). Building a total quality culture. Crisp Publications.
Chicagoスタイル(17版)引用形式Batten, Joe D. Building a Total Quality Culture. Menlo Park, Calif.: Crisp Publications, 1992.
MLA(8版)引用形式Batten, Joe D. Building a Total Quality Culture. Crisp Publications, 1992.
警告: この引用は必ずしも正確ではありません.