Telecommunications billing systems : implementing and upgrading for profitability /

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Bibliographic Details
Main Author:	Hunter, Jane M.
Other Authors:	Thiebaud, Maud E.
Format:	Book
Language:	English
Published:	New York ; London : McGraw-Hill, c2003.
Series:	McGraw-Hill TELECOM professional
Subjects:	Invoices. Telecommunication. Business enterprises > Finance.
Online Access:	Contributor biographical information Table of contents Publisher description

Table of Contents:

Machine derived contents note: Section I: What Does A Billing System Do?
Chapter 1: Introduction to What Billing Systems Do
Chapter 2: Customer Accounts
Chapter 3: Product Descriptions
Chapter 4: Business and Operational Management
Chapter 5: Processing Usage
Chapter 6: Processing One-Time and Recurring Charges
Chapter 7: Compiling the Bill
Chapter 8: Bill Rendering
Chapter 9: Bill Distribution
Chapter 10: Account Maintenance
Chapter 11: Payments, Collection, and Treatment
Chapter 12: Reports, Data Feeds, and Query Databases
Chapter 13: Account and System Controls
Section Ii: Billing Systems And Business Strategy
Chapter 14: What Does Your Business Need?
Chapter 15: Defining Products and Services
Chapter 16: Consolidating and Analyzing Product Information
Chapter 17: Customer Considerations
Chapter 18: Regulatory and Tax Considerations
Chapter 19: Cash Flow Considerations
Chapter 20: Interfacing System and Process Considerations
Section Iii: Selecting A Billing System Solution
Chapter 21: Business Requirements and Billing Solution Selection
Chapter 22: Customer Level Requirements
Chapter 23: Product/Service Level Requirements
Chapter 24: Operational and Systems Level Requirements
Chapter 25: Data Interfaces to Billing Systems
Chapter 26: Billing-Related Standards
Chapter 27: Unique Billing Considerations
Chapter 28: Managing and Prioritizing Requirements
Chapter 29: Types of Products and Vendors
Chapter 30: Identifying and Qualifying Vendors
Chapter 31: What is an RFI?
Chapter 32: Using RFI Responses
Chapter 33: Writing a Good RFP
Chapter 34: Evaluating Proposals
Chapter 35: Negotiating a Billing Solution Contract
Section Iv: Implementing A Billing System
Chapter 36: Overall Project Plan
Chapter 37: Preparation Planning
Chapter 38: Planning Your Implementation
Chapter 39: Planning Integration
Chapter 40: Planning Conversion/Migration from Legacy Billers
Chapter 41: Testing
Appendix A: Data Gathering Forms
Appendix B: Requirements Document Models
Appendix C: Document Models
Appendix D: Resources
Glossary
Index.

Telecommunications billing systems : implementing and upgrading for profitability /

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