Magnetic service : secrets for creating passionately devoted customers /
Saved in:
| Main Author: | |
|---|---|
| Other Authors: | |
| Format: | Book |
| Language: | English |
| Published: |
San Francisco, California :
Berrett-Koehler Publishers,
c2003.
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| Subjects: | |
| Online Access: | Publisher description Contributor biographical information |
| LEADER | 02540cam a2200397 a 4500 | ||
|---|---|---|---|
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| 003 | CARM | ||
| 005 | 20120507154431.0 | ||
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| 019 | 1 | |a 24465854 |5 LACONCORD2021 | |
| 020 | |a 1576752364 (hbk. : US$24.95) | ||
| 035 | |a (OCoLC)51769251 |5 LACONCORD2021 | ||
| 040 | |a DLC |b eng |c DLC |d OrLoB-B |d DLC |d VVUT | ||
| 042 | |a pcc |a ukblsr | ||
| 050 | 0 | 0 | |a HF5415.5 |b .B435 2003 |
| 082 | 0 | 4 | |a 658.812 |2 21 |
| 100 | 1 | |a Bell, Chip R. | |
| 245 | 1 | 0 | |a Magnetic service : |b secrets for creating passionately devoted customers / |c Chip R. Bell and Bilijack R. Bell. |
| 260 | |a San Francisco, California : |b Berrett-Koehler Publishers, |c c2003. | ||
| 300 | |a xv, 169 p. ; |c 24cm. | ||
| 500 | |a Includes index. | ||
| 504 | |a Bibliography: p. 153-155. | ||
| 505 | 0 | |a Foreword / Rich Teerlink -- Preview: You Don't Know Jack...Or Do You? -- Pt. 1. The Secret Side of Magnetic Service -- Secret #1. Make Trust a Verb -- Secret #2. Focus on Customer Hopes, Not Just Needs -- Secret #3. Add "Charisma" to the Service Mix -- Secret #4. Engage the Customer's Curiosity -- Secret #5. Give Customers an Occasional Miracle -- Secret #6. Empower Customers Through Comfort -- Secret #7. Reveal Your Character by Unveiling Your Courage -- Reflection: Assessing Your Magnetic Service Style -- Pt. 2. The Leadership Side of Magnetic Service -- Ch. 8. Trust Thrives When Leaders Lead Naturally -- Ch. 9. Hopes Spring Forth When Leaders Foster Revelation -- Ch. 10. Service Can Be Charismatic If Leaders Exhibit Boldness -- Ch. 11. Curiosity Lights Up When Leaders Learn Out Loud -- Ch. 12. Miracle Making Happens When Leaders Inspire Engagement -- Ch. 13. Customers Are Empowered When Leaders Promote Partnerships -- Ch. 14. Character Is Revealed If Leaders Have Soul. | |
| 505 | 8 | |a Farewell. | |
| 650 | 0 | |a Customer services. | |
| 650 | 0 | |a Consumer satisfaction. | |
| 700 | 1 | |a Bell, Bilijack R., |d 1972- | |
| 852 | 8 | |b CARM |p 0579439 |f BK | |
| 852 | 8 | |b SCAN |h A3:AF28B0 |i B12028 |p 0579439 |f BK | |
| 856 | 4 | 2 | |3 Publisher description |u http://www.loc.gov/catdir/enhancements/fy0715/2003043790-d.html |
| 856 | 4 | 2 | |3 Contributor biographical information |u http://www.loc.gov/catdir/enhancements/fy0913/2003043790-b.html |
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