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02625cam a2200397 a 4500 |
| 001 |
c000390287 |
| 003 |
CARM |
| 005 |
20120601090849.0 |
| 008 |
120601s2003 vtua b 000 0 eng d |
| 010 |
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|a 2003048311
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| 015 |
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|a GBA3V2954
|2 bnb
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| 019 |
1 |
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|a 24532988
|5 LACONCORD2021
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| 020 |
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|a 0566085402
|c £75.00
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| 035 |
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|a (OCoLC)51936859
|5 LACONCORD2021
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| 040 |
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|a StDuBDS
|b eng
|d Uk
|
| 042 |
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|a ukblsr
|a pcc
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| 050 |
0 |
0 |
|a HF5549.5.T7
|b C59547 2003
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| 050 |
0 |
0 |
|a HF5549.5.T7
|b C59547 2002
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| 082 |
0 |
4 |
|a 658.3124
|2 21
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| 100 |
1 |
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|a Cook, Sarah,
|d 1955-
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| 245 |
1 |
0 |
|a Compendium of learning and development quizzes /
|c Sarah Cook.
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| 260 |
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|a Aldershot :
|b Gower,
|c c2003.
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| 300 |
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|a viii, 177 p. :
|b ill. ;
|c 31 cm.
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| 500 |
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|a Formerly CIP.
|5 Uk
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| 504 |
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|a Includes bibliographical references.
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| 505 |
0 |
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|a 1. Action centered leadership -- 2. Assertiveness -- 3. Body language -- 4. Coaching skills -- 5. Coaching styles -- 6. Conflict management -- 7. Counselling skills -- 8. Creative problem solving -- 9. Customer care -- 10. Delegation -- 11. Disciplinary and grievance interviews -- 12. Diversity -- 13. Emotional intelligence -- 14. Empowerment -- 15. Facilitation skills -- 16. Feedback skills -- 17. Handling difficult customer situations -- 18. Health and safety -- 19. Induction -- 20. Influencing skills -- 21. Interviewing poor performers -- 22. Leadership styles -- 23. Learning styles -- 24. Listening skills -- 25. Managing change -- 26. Meeting skills -- 27. Mentoring skills -- 28. Motivating others -- 29. Negotiation skills -- 30. One-to-one training -- 31. Performance appraisal -- 32. Performance appraisal - before, during and after -- 33. Presentation skills -- 34. Project management -- 35. Questioning skills -- 36. Recruitment and equal opportunities.
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| 505 |
8 |
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|a 37. Recruitment interviewing -- 38. Recruitment and selection -- 39. SMART objectives -- 40. Stress management -- 41. Team work -- 42. Telephone skills -- 43. Time management -- 44. Written communication skills.
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| 650 |
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|a Employees
|x Training of
|v Examinations, questions, etc.
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| 650 |
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0 |
|a Executives
|x Training of
|v Examinations, questions, etc.
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| 650 |
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0 |
|a Organizational learning
|v Examinations, questions, etc.
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| 650 |
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0 |
|a Leadership
|v Examinations, questions, etc.
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| 852 |
8 |
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|b CARM
|p 0579993
|f BK
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| 852 |
8 |
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|b SCAN
|h A3:AG27C0
|i F08296
|p 0579993
|f BK
|
| 999 |
f |
f |
|i a8af4477-7185-5e06-b13a-d59bbd1f3265
|s 2e51f2e9-fe1b-55e5-a6de-6fccd9ca6c2a
|
| 952 |
f |
f |
|p Can circulate
|a CAVAL
|b CAVAL
|c CAVAL
|d CARM 1 Store
|i book
|m 0579993
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| 952 |
f |
f |
|a CAVAL
|b CAVAL
|c CAVAL
|d Unmapped Location
|e F08296
|f A3:AG27C0
|h Other scheme
|