The quality system : a sourcebook for managers and engineers /

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Detalles Bibliográficos
Autor Principal: Caplan, Frank, 1919-
Formato: Libro
Idioma:English
Publicado: Radnor, Pa. : Chilton Book Co., c1990.
Edición:2nd ed.
Subjects:
Acceso en liña:Table of contents only
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100 1 |a Caplan, Frank,  |d 1919- 
245 1 4 |a The quality system :  |b a sourcebook for managers and engineers /  |c Frank Caplan. 
250 |a 2nd ed. 
260 |a Radnor, Pa. :  |b Chilton Book Co.,  |c c1990. 
300 |a xix, 329 p. :  |b ill., tables, charts ;  |c 26 cm. 
500 |a Includes index. 
505 0 0 |a Machine derived contents note: Introduction: The Quality System 1 -- Applying the System 2 -- Program Management 5 -- Subsystem 1 Quality System Management 7 -- 1.1 Quality Policy 8 -- 1.2 Quality Standards 11 -- 1.3 Quality Objectives 13 -- 1.4 Quality Manual 15 -- 1.5 Documentation Control 17 -- 1.6 Growth Planning and Control 19 -- 1.7 Quality Cost Program 21 -- 1.8 Product Liability Prevention 40 -- 1.9 Material Tracking 45 -- 1.10 Quality Inputs to Advertising 47 -- 1.11 Product Certification 48 -- 1.12 Corrective Action Program 50 -- 1.13 Product and Process Modification 53 -- 1.14 Audit of Procedures, Processes, and Product 55 -- 1.15 Quality Program Effectiveness Review 59 -- 1.16 Quality Organization Evaluation 61 -- 1.17 Reference Library 63 -- Subsystem 2 Product Development Control 64 -- 2.1 New Product Introduction Activity 65 -- 2.2 Product Description 68 -- 2.3 Competitive Product Evaluation 71 -- 2.4 Reliability Planning and Incorporation 73 -- 2.5 Safety Engineering 75 -- 2.6 Design Responsibility for Manufacturability 77 -- 2.7 Tolerance Partitioning 79 -- 2.8 Tolerance Interpretation 81 -- 2.9 Product Design Review 83 -- 2.10 Customer-Centered Quality Audit 87 -- 2.11 Preproduction Quality Planning 89 -- 2.12 Preproduction Material Handling and Control 91 -- 2.13 Preproduction Testing 93 -- 2.14 Test Method Control 96 -- 2.15 Product Approvals 97 -- 2.16 Quality Inputs to Make-or-Buy Decision 98 -- Subsystem 3 Purchased Material Control 100 -- 3.1 Quality Information Package for Suppliers 102 -- 3.2 Supplier Surveys and Capability Determination 104 -- 3.3 Supplier Measurement Compatibility 107 -- 3.4 Qualification of Parts and Suppliers 108 -- 3.5 Supplier Control at Source 110 -- 3.6 Supplier Certification and Objective Evidence of Quality 113 -- 3.7 Quality Engineering and Training for Suppliers 114 -- 3.8 Appraisal Status Marking 117 -- 3.9 Nonconforming Material Disposition 118 -- 3.10 Supplier Rating Plans 121 -- Subsystem 4 Process Development and Operation Control 132 -- 4.1 Process Design Review 134 -- 4.2 Process Documentation 136 -- 4.3 Special Process Control 138 -- 4.4 Quality Check Stations 140 -- 4.5 Packaging and Packing Control 142 -- 4.6 Production Material Handling and Control 143 -- 4.7 Manufacturing Quality Plan 147 -- 4.8 Quality Work-Force Determination 149 -- 4.9 Contingency Planning 151 -- 4.10 Inspection and Test Performance 153 -- 4.11 Inspection and Test Support 154 -- 4.12 Housekeeping and Plant Safety 156 -- 4.13 Yield Control Program 158 -- Subsystem 5 Quality Data Programs 160 -- 5.1 Quality Data Planning 162 -- 5.2 Forms Control 164 -- 5.3 Received and Produced Quality Data Reporting 166 -- 5.4 Appraisal Activity Evaluation Data 169 -- 5.5 Field Quality Data Reporting Control 170 -- 5.6 Software Development 172 -- 5.7 Software Testing 174 -- 5.8 Software Operation and Maintenance 176 -- Subsystem 6 Special Studies 177 -- 6.1 Classification of Characteristics 178 -- 6.2 Classification of Nonconformities 184 -- 6.3 Design and Analysis of Reliability and Safety Studies 186 -- 6.4 Environmental Impacts 188 -- 6.5 Machine and Process Capability 190 -- 6.6 Problem Solving 192 -- 6.7 Quality Level Improvement 193 -- 6.8 Statistical Technique Application 197 -- 6.9 Unique Delivery Requirement Management 199 -- Subsystem 7 Quality Measurement and Control Equipment 200 -- 7.1 Quality Measurement and Control Equipment Plan 201 -- 7.2 Quality Measurement and Control Equipment Safety 204 -- 7.3 Quality Measurement and Control Equipment Facilities 205 -- 7.4 Quality Measurement and Control Equipment -- Documentation 206 -- 7.5 Quality Measurement and Control Equipment Applications 207 -- 7.6 Equipment Calibration and Maintenance 209 -- 7.7 Audit of Quality Measurement and Control Equipment -- and Usage 211 -- Subsystem 8 Human Resource Involvement 213 -- 8.1 Overall Training in Quality System Subjects 215 -- 8.2 Management and Technical Personnel Training 217 -- 8.3 New Operator Quality Familiarization 219 -- 8.4 Inspector and Tester Training 221 -- 8.5 Field Personnel Training 222 -- 8.6 Rotational Training 224 -- 8.7 Participation in Company-Sponsored Training Programs 225 -- 8.8 Training Effectiveness Measurement 226 -- 8.9 Personnel Development 228 -- 8.10 Personnel Quality Participation 230 -- 8.11 Qualification Standards 236 -- 8.12 Quality System Personnel Performance 238 -- 8.13 Quality Information Transfer 240 -- 8.14 Field Quality Orientation Program 242 -- Subsystem 9 Customer Contact 244 -- 9.1 User's Safety Warnings 246 -- 9.2 Installation and Field Test 247 -- 9.3 Product Service 249 -- 9.4 Field and Factory Standards Coordination 251 -- 9.5 Field Document Relevance 252 -- 9.6 Customer-Furnished Material 254 -- 9.7 Drop-Shipped Item Control 256 -- 9.8 Renewal Parts Control 258 -- 9.9 Customer Data and Support Program 260 -- 9.10 Field Problem Predictions 262 -- 9.11 Installation and Service Difficulties 264 -- 9.12 Field Problem Controls 266 -- 9.13 Field Problem Handling 269 -- 9.14 Customer Satisfaction Measurement 272 -- 9.15 Audit of Field Quality Activities 274 -- Section 10 Quality System Engineering 276 -- Section 11 Managing the Quality System 285. 
650 0 |a Quality control. 
650 0 |a Quality assurance. 
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