The quality system : a sourcebook for managers and engineers /
Պահպանված է:
| Հիմնական հեղինակ: | |
|---|---|
| Ձևաչափ: | Գիրք |
| Լեզու: | English |
| Հրապարակվել է: |
Radnor, Pa. :
Chilton Book Co.,
c1990.
|
| Հրատարակություն: | 2nd ed. |
| Խորագրեր: | |
| Առցանց հասանելիություն: | Table of contents only |
Բովանդակություն:
- Machine derived contents note: Introduction: The Quality System 1
- Applying the System 2
- Program Management 5
- Subsystem 1 Quality System Management 7
- 1.1 Quality Policy 8
- 1.2 Quality Standards 11
- 1.3 Quality Objectives 13
- 1.4 Quality Manual 15
- 1.5 Documentation Control 17
- 1.6 Growth Planning and Control 19
- 1.7 Quality Cost Program 21
- 1.8 Product Liability Prevention 40
- 1.9 Material Tracking 45
- 1.10 Quality Inputs to Advertising 47
- 1.11 Product Certification 48
- 1.12 Corrective Action Program 50
- 1.13 Product and Process Modification 53
- 1.14 Audit of Procedures, Processes, and Product 55
- 1.15 Quality Program Effectiveness Review 59
- 1.16 Quality Organization Evaluation 61
- 1.17 Reference Library 63
- Subsystem 2 Product Development Control 64
- 2.1 New Product Introduction Activity 65
- 2.2 Product Description 68
- 2.3 Competitive Product Evaluation 71
- 2.4 Reliability Planning and Incorporation 73
- 2.5 Safety Engineering 75
- 2.6 Design Responsibility for Manufacturability 77
- 2.7 Tolerance Partitioning 79
- 2.8 Tolerance Interpretation 81
- 2.9 Product Design Review 83
- 2.10 Customer-Centered Quality Audit 87
- 2.11 Preproduction Quality Planning 89
- 2.12 Preproduction Material Handling and Control 91
- 2.13 Preproduction Testing 93
- 2.14 Test Method Control 96
- 2.15 Product Approvals 97
- 2.16 Quality Inputs to Make-or-Buy Decision 98
- Subsystem 3 Purchased Material Control 100
- 3.1 Quality Information Package for Suppliers 102
- 3.2 Supplier Surveys and Capability Determination 104
- 3.3 Supplier Measurement Compatibility 107
- 3.4 Qualification of Parts and Suppliers 108
- 3.5 Supplier Control at Source 110
- 3.6 Supplier Certification and Objective Evidence of Quality 113
- 3.7 Quality Engineering and Training for Suppliers 114
- 3.8 Appraisal Status Marking 117
- 3.9 Nonconforming Material Disposition 118
- 3.10 Supplier Rating Plans 121
- Subsystem 4 Process Development and Operation Control 132
- 4.1 Process Design Review 134
- 4.2 Process Documentation 136
- 4.3 Special Process Control 138
- 4.4 Quality Check Stations 140
- 4.5 Packaging and Packing Control 142
- 4.6 Production Material Handling and Control 143
- 4.7 Manufacturing Quality Plan 147
- 4.8 Quality Work-Force Determination 149
- 4.9 Contingency Planning 151
- 4.10 Inspection and Test Performance 153
- 4.11 Inspection and Test Support 154
- 4.12 Housekeeping and Plant Safety 156
- 4.13 Yield Control Program 158
- Subsystem 5 Quality Data Programs 160
- 5.1 Quality Data Planning 162
- 5.2 Forms Control 164
- 5.3 Received and Produced Quality Data Reporting 166
- 5.4 Appraisal Activity Evaluation Data 169
- 5.5 Field Quality Data Reporting Control 170
- 5.6 Software Development 172
- 5.7 Software Testing 174
- 5.8 Software Operation and Maintenance 176
- Subsystem 6 Special Studies 177
- 6.1 Classification of Characteristics 178
- 6.2 Classification of Nonconformities 184
- 6.3 Design and Analysis of Reliability and Safety Studies 186
- 6.4 Environmental Impacts 188
- 6.5 Machine and Process Capability 190
- 6.6 Problem Solving 192
- 6.7 Quality Level Improvement 193
- 6.8 Statistical Technique Application 197
- 6.9 Unique Delivery Requirement Management 199
- Subsystem 7 Quality Measurement and Control Equipment 200
- 7.1 Quality Measurement and Control Equipment Plan 201
- 7.2 Quality Measurement and Control Equipment Safety 204
- 7.3 Quality Measurement and Control Equipment Facilities 205
- 7.4 Quality Measurement and Control Equipment
- Documentation 206
- 7.5 Quality Measurement and Control Equipment Applications 207
- 7.6 Equipment Calibration and Maintenance 209
- 7.7 Audit of Quality Measurement and Control Equipment
- and Usage 211
- Subsystem 8 Human Resource Involvement 213
- 8.1 Overall Training in Quality System Subjects 215
- 8.2 Management and Technical Personnel Training 217
- 8.3 New Operator Quality Familiarization 219
- 8.4 Inspector and Tester Training 221
- 8.5 Field Personnel Training 222
- 8.6 Rotational Training 224
- 8.7 Participation in Company-Sponsored Training Programs 225
- 8.8 Training Effectiveness Measurement 226
- 8.9 Personnel Development 228
- 8.10 Personnel Quality Participation 230
- 8.11 Qualification Standards 236
- 8.12 Quality System Personnel Performance 238
- 8.13 Quality Information Transfer 240
- 8.14 Field Quality Orientation Program 242
- Subsystem 9 Customer Contact 244
- 9.1 User's Safety Warnings 246
- 9.2 Installation and Field Test 247
- 9.3 Product Service 249
- 9.4 Field and Factory Standards Coordination 251
- 9.5 Field Document Relevance 252
- 9.6 Customer-Furnished Material 254
- 9.7 Drop-Shipped Item Control 256
- 9.8 Renewal Parts Control 258
- 9.9 Customer Data and Support Program 260
- 9.10 Field Problem Predictions 262
- 9.11 Installation and Service Difficulties 264
- 9.12 Field Problem Controls 266
- 9.13 Field Problem Handling 269
- 9.14 Customer Satisfaction Measurement 272
- 9.15 Audit of Field Quality Activities 274
- Section 10 Quality System Engineering 276
- Section 11 Managing the Quality System 285.