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| LEADER |
01119cam a2200289 a 4500 |
| 001 |
c000397012 |
| 003 |
CARM |
| 005 |
20140328111719.0 |
| 008 |
140328s2000 ctua 001 0 eng d |
| 019 |
1 |
|
|a 22704880
|5 LACONCORD2021
|
| 020 |
|
|
|a 0964164868 (pbk.)
|
| 035 |
|
|
|a (OCoLC)44402858
|5 LACONCORD2021
|
| 040 |
|
|
|a VVUT
|b eng
|c VVUT
|
| 082 |
0 |
4 |
|a 004.0688
|2 21
|
| 100 |
1 |
|
|a Hiles, Andrew.
|
| 245 |
1 |
0 |
|a Creating a customer-focused help desk :
|b how to win and keep your customers /
|c Andrew Hiles, Yvonne Gunn.
|
| 260 |
|
|
|a Brookfield, Conn. :
|b Rothstein Catalog on Disaster Recovery,
|c c2000.
|
| 300 |
|
|
|a x, 259 p. :
|b ill. ;
|c 28 cm.
|
| 500 |
|
|
|a Includes index.
|
| 650 |
|
0 |
|a Information technology
|x Management.
|
| 650 |
|
0 |
|a Customer services
|x Management.
|
| 700 |
1 |
|
|a Gunn, Yvonne.
|
| 852 |
8 |
|
|b CARM
|p 0601824
|f BK
|
| 852 |
8 |
|
|b SCAN
|h A3:AH14C0
|i F08805
|p 0601824
|f BK
|
| 999 |
f |
f |
|i 2332088a-383c-5b0f-9030-4970a66a9f20
|s 267d89ae-dcc3-5934-982f-22087d41d221
|
| 952 |
f |
f |
|p Can circulate
|a CAVAL
|b CAVAL
|c CAVAL
|d CARM 1 Store
|i book
|m 0601824
|
| 952 |
f |
f |
|a CAVAL
|b CAVAL
|c CAVAL
|d Unmapped Location
|e F08805
|f A3:AH14C0
|h Other scheme
|