http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
effect of experience on customer satisfaction
Australian Graduate School of Management
University of New South Wales, Australian Graduate School of Management
Suzan Burton, Simon Sheather, John Roberts.
Includes bibliographical references (p.24-26).
Working paper series (Australian Graduate School of Management) ; 95-019