Finch, L. C. (2000). Call center success: Essential skills for CSRs. Thomson/Course Technology.
Chicagoスタイル(17版)引用形式Finch, Lloyd C. Call Center Success: Essential Skills for CSRs. Boston, MA: Thomson/Course Technology, 2000.
MLA(8版)引用形式Finch, Lloyd C. Call Center Success: Essential Skills for CSRs. Thomson/Course Technology, 2000.
警告: この引用は必ずしも正確ではありません.