Call center success : essential skills for CSRs /

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Bibliographic Details
Main Author: Finch, Lloyd C.
Format: Book
Language:English
Published: Boston, MA : Thomson/Course Technology, 2000.
Series:Fifty-minute series
Subjects:
Description
Physical Description:vi, 122 p. : ill. ; 25 cm.
Bibliography:Includes bibliographical references and index.
ISBN:1560525789