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| LEADER |
01199cam a2200337 a 4500 |
| 001 |
c000398705 |
| 003 |
CARM |
| 005 |
20150226153146.0 |
| 008 |
150211s2000 mau 000 0deng |
| 010 |
|
|
|a 00105371
|
| 019 |
1 |
|
|a 41233884
|z 22644731
|z 57363098
|5 LACONCORD2021
|
| 020 |
|
|
|a 1560525789
|
| 035 |
|
|
|a (OCoLC)45840935
|5 LACONCORD2021
|
| 040 |
|
|
|a DLC
|b eng
|c DLC
|
| 042 |
|
|
|a pcc
|
| 050 |
0 |
0 |
|a HE8788
|b .F56 2000
|
| 082 |
0 |
0 |
|a 658.8/12
|2 21
|
| 100 |
1 |
|
|a Finch, Lloyd C.
|
| 245 |
1 |
0 |
|a Call center success :
|b essential skills for CSRs /
|c Lloyd C. Finch.
|
| 260 |
|
|
|a Boston, MA :
|b Thomson/Course Technology,
|c 2000.
|
| 300 |
|
|
|a vi, 122 p. :
|b ill. ;
|c 25 cm.
|
| 490 |
1 |
|
|a A Crisp fifty-minute book
|
| 504 |
|
|
|a Includes bibliographical references and index.
|
| 650 |
|
0 |
|a Call centers.
|
| 650 |
|
0 |
|a Telephone etiquette.
|
| 852 |
8 |
|
|b CARM
|p 0611841
|f BK
|
| 852 |
8 |
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|b SCAN
|h A3:AI21E0
|i F09067
|p 0611841
|f BK
|
| 830 |
|
0 |
|a Fifty-minute series
|
| 999 |
f |
f |
|i 3ede60cc-31e1-511c-9253-86a4b873b02f
|s b7d97f9f-5992-59fa-b3ec-a28182ec6393
|
| 952 |
f |
f |
|p Can circulate
|a CAVAL
|b CAVAL
|c CAVAL
|d CARM 1 Store
|i book
|m 0611841
|
| 952 |
f |
f |
|a CAVAL
|b CAVAL
|c CAVAL
|d Unmapped Location
|e F09067
|f A3:AI21E0
|h Other scheme
|