APA (7e ed.) Bronvermelding

Cava, R. (1995). Dealing with difficult people: How to cope with impossible clients, bosses and employees. Pan Macmillan Australia.

Chicago (17e ed.) Bronvermelding

Cava, Roberta. Dealing with Difficult People: How to Cope with Impossible Clients, Bosses and Employees. Sydney: Pan Macmillan Australia, 1995.

MLA (8e ed.) Bronvermelding

Cava, Roberta. Dealing with Difficult People: How to Cope with Impossible Clients, Bosses and Employees. Pan Macmillan Australia, 1995.