Clutterbuck, D., Clark, G., & Armistead, C. G. (1993). Inspired customer service: Strategies for service quality. Kogan Page.
Chicagoスタイル(17版)引用形式Clutterbuck, David, Graham Clark, , Colin G. Armistead. Inspired Customer Service: Strategies for Service Quality. London: Kogan Page, 1993.
MLA(8版)引用形式Clutterbuck, David, et al. Inspired Customer Service: Strategies for Service Quality. Kogan Page, 1993.
警告: この引用は必ずしも正確ではありません.