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| LEADER |
01469cam a2200397 a 4500 |
| 001 |
c000404592 |
| 003 |
CARM |
| 005 |
20190501134512.0 |
| 008 |
190501s1993 enka b 001 0 eng d |
| 015 |
|
|
|a b9999999
|
| 019 |
1 |
|
|a 10257518
|5 LACONCORD2021
|
| 020 |
|
|
|a 074940826X (pbk.)
|
| 035 |
|
|
|a (OCoLC)30463449
|5 LACONCORD2021
|
| 040 |
|
|
|a NZOC
|b eng
|c NZOC
|d ADAC
|
| 050 |
|
4 |
|a HF5415.5
|
| 082 |
0 |
4 |
|a 658.812
|2 21
|
| 084 |
|
|
|a 85.10
|2 bcl
|
| 100 |
1 |
|
|a Clutterbuck, David.
|
| 245 |
1 |
0 |
|a Inspired customer service :
|b strategies for service quality /
|c David Clutterbuck, Graham Clark, Colin Armistead.
|
| 246 |
3 |
|
|a Strategies for service quality
|
| 264 |
|
1 |
|a London :
|b Kogan Page,
|c 1993.
|
| 300 |
|
|
|a 220 pages :
|b illustrations ;
|c 24 cm.
|
| 336 |
|
|
|a text
|b txt
|2 rdacontent
|
| 337 |
|
|
|a unmediated
|b n
|2 rdamedia
|
| 338 |
|
|
|a volume
|b nc
|2 rdacarrier
|
| 504 |
|
|
|a Includes bibliographical references and index.
|
| 650 |
|
0 |
|a Customer services.
|
| 650 |
|
0 |
|a Customer relations.
|
| 700 |
1 |
|
|a Clark, Graham.
|
| 700 |
1 |
|
|a Armistead, Colin G.
|
| 852 |
8 |
|
|b CARM
|i B12774
|p 0655215
|f BK
|
| 852 |
8 |
|
|b SCAN
|h A3:AP03F0
|i B12774
|p 0655215
|f BK
|
| 852 |
8 |
|
|b SCAN
|h A3:AP03F0
|i B12774
|p 0655215
|f BK
|
| 999 |
f |
f |
|i cd6e81c4-41d8-5140-8a4a-b6d243fcbc51
|s 19f99f35-71db-5a25-8b7b-7c755b62d32f
|
| 952 |
f |
f |
|p Can circulate
|a CAVAL
|b CAVAL
|c CAVAL
|d CARM 1 Store
|e B12774
|h Other scheme
|i book
|m 0655215
|
| 952 |
f |
f |
|a CAVAL
|b CAVAL
|c CAVAL
|d Unmapped Location
|e B12774
|f A3:AP03F0
|h Other scheme
|