rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Inspired customer service
    sub title: strategies for service quality
  title info:
    title: Strategies for service quality
  name:
    name part: Clutterbuck, David.
    role:
      role term: creator
  name:
    name part: Clark, Graham.
  name:
    name part: Armistead, Colin G.
  type of resource: text
  genre: bibliography
  origin info:
    place:
      place term: enk
    date issued: 1993
    issuance: monographic
  language:
    language term: eng
  physical description:
    form: print
    extent: 220 pages : illustrations ; 24 cm.
  note: David Clutterbuck, Graham Clark, Colin Armistead.
  note: Includes bibliographical references and index.
  subject:
    topic: Customer services
  subject:
    topic: Customer relations
  classification: HF5415.5
  classification: 658.812
  classification: 85.10
  identifier: 074940826X (pbk.)
  location:
    physical location: CARM
  location:
    physical location: SCAN
  location:
    physical location: SCAN
  record info:
    record content source: NZOC
    record creation date: 190501
    record change date: 20190501134512.0
    record identifier: c000404592
    language of cataloging:
      language term: eng