The veterinary receptionist's handbook /

The veterinary receptionist's handbook /

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Bibliographic Details
Main Author: McClister, M. T.
Other Authors: Midgley, Amy
Format: Book
Language:English
Published: Lenexa, Kan. : Veterinary Medicine Pub. Group, c2000.
Edition:2nd ed.
Subjects:
Receptionists > Training of.
Veterinary hospitals.
Animal health technicians > Training of.
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245 1 4 |a The veterinary receptionist's handbook /  |c M.T. McClister and Amy Midgley. 
250 |a 2nd ed. 
260 |a Lenexa, Kan. :  |b Veterinary Medicine Pub. Group,  |c c2000. 
300 |a vi, 263 p. ;  |c 23 cm. 
500 |a Includes index. 
505 0 |a 1. Making a good first impression -- 2. Getting organized -- 3. General administrative policies -- 4. Answering clients' questions -- 5. Fee and payment policies -- 6. Scheduling appointments -- 7. Handling emergencies -- 8. Interacting with clients -- 9. Your role in marketing -- 10. The importance of diagnostic tests -- 11. The importance of vaccinations -- 12. The importance of internal parasite control -- 13. The importance of external parasite control -- 14. Dispensing drugs and supplies -- 15. Common surgical procedures -- 16. Common medical problems -- 17. Commonly asked questions, small animals -- 18. Commonly asked questions, horses. 
650 0 |a Receptionists  |x Training of. 
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