The veterinary receptionist's handbook /
Guardat en:
| Autor principal: | |
|---|---|
| Altres autors: | |
| Format: | Llibre |
| Idioma: | English |
| Publicat: |
Lenexa, Kan. :
Veterinary Medicine Pub. Group,
c2000.
|
| Edició: | 2nd ed. |
| Matèries: |
Taula de continguts:
- 1. Making a good first impression
- 2. Getting organized
- 3. General administrative policies
- 4. Answering clients' questions
- 5. Fee and payment policies
- 6. Scheduling appointments
- 7. Handling emergencies
- 8. Interacting with clients
- 9. Your role in marketing
- 10. The importance of diagnostic tests
- 11. The importance of vaccinations
- 12. The importance of internal parasite control
- 13. The importance of external parasite control
- 14. Dispensing drugs and supplies
- 15. Common surgical procedures
- 16. Common medical problems
- 17. Commonly asked questions, small animals
- 18. Commonly asked questions, horses.