Cita APA (7th ed.)

Donnelly, J. H. (1992). 25 management lessons from the customer's side of the counter. Irwin Professional Publishing.

Cita Chicago (17th ed.)

Donnelly, James H. 25 Management Lessons from the Customer's Side of the Counter. Chicago, Ill.: Irwin Professional Publishing, 1992.

Cita MLA (8th ed.)

Donnelly, James H. 25 Management Lessons from the Customer's Side of the Counter. Irwin Professional Publishing, 1992.