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02626cam a2200337 a 4500 |
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c000404855 |
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CARM |
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20190508144709.0 |
| 008 |
190508s1992 ilu 000 0 eng d |
| 019 |
1 |
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|a 12941813
|5 LACONCORD2021
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| 020 |
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|a 0786310049
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| 035 |
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|a (OCoLC)35030884
|5 LACONCORD2021
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| 040 |
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|a QTLN
|b eng
|c QTLN
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| 050 |
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4 |
|a HF5415.5
|b .D66 1992
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| 100 |
1 |
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|a Donnelly, James H.
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| 245 |
1 |
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|a 25 management lessons from the customer's side of the counter /
|c James H. Donnelly.
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| 260 |
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|a Chicago, Ill. :
|b Irwin Professional Publishing,
|c c1992.
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| 300 |
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|a x, 214 p. ;
|c 20 cm.
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| 505 |
0 |
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|a Part I. What customers know about customer satisfaction -- 1. You can't write on the Charmin -- 2. You can care enough to send some soap -- 3. Never keep a secret -- 4. Hand-offs only work in football -- 5. We may never get what we deserve, but we always get what we expect -- 6. Sometimes service means having to say you're sorry -- 7. It's not our job -- 8. The best can be the worst -- 9. There is a point of no return -- 10. To have the winning hand in a losing game -- Part II. What customers know about managing people -- 11. Beware of employees doing their work -- 12. Care for more than your customers -- 13. The medicine man is a manager -- 14. We don't know what it is, but we love it when we get it -- 15. Everybody wants to be somebody -- 16. The people who write the ads don't have to meet the customers -- 17. Feelings always influence feelings -- 18. Managing the 'A' people -- Part III. What customers know about leadership -- 19. There are some things you can't give at the office -- 20. Leaders must manage and managers must lead -- 21. Leaders have size, speed, quickness, good hands, and the ability to see the whole floor -- 22. Technology gives but it also takes away -- 23. Sometimes nothing changes but the leaves on the trees -- 24. Management and leadership do make a difference -- 25. The game is never over.
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| 650 |
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|a Leadership.
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| 650 |
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|a Customer services
|x Management.
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| 650 |
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0 |
|a Consumer satisfaction.
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| 650 |
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|a Supervision of employees.
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| 740 |
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|a Twenty five management lessons from the customer's side of the counter.
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| 852 |
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|b CARM
|i A05833
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|f BK
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| 852 |
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|b SCAN
|h A3:AP01A0
|i A05833
|p 0655506
|f BK
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| 082 |
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|2 21
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|p Can circulate
|a CAVAL
|b CAVAL
|c CAVAL
|d CARM 1 Store
|e A05833
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|i book
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| 952 |
f |
f |
|a CAVAL
|b CAVAL
|c CAVAL
|d Unmapped Location
|e A05833
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