Citazione Stile APA (7a Edizione)

Sherman, H. D., & Zhu, J. (2006). Service productivity management: Improving service performance using data envelopment analysis (DEA). Springer.

Citazione stile Chigago Style (17a edizione)

Sherman, H. David, e Joe Zhu. Service Productivity Management: Improving Service Performance Using Data Envelopment Analysis (DEA). New York: Springer, 2006.

Citatione MLA (8a ed.)

Sherman, H. David, e Joe Zhu. Service Productivity Management: Improving Service Performance Using Data Envelopment Analysis (DEA). Springer, 2006.