Customer satisfaction guidelines for complaints handling in organizations (ISO 10002:2004, MOD)
"Provides guidance for the design and implementation of an effective and efficient complaints-handling process for all types of commercial and non-commercial activities." - page v.
Guardat en:
| Autor corporatiu: | |
|---|---|
| Format: | Llibre |
| Idioma: | English |
| Publicat: |
Sydney :
Standards Australia,
2006.
|
| Col·lecció: | Australian Standard. AS ISO ;
10002-2006 |
| Matèries: |
CARM 1 Store
| Signatura: |
F11048 |
|---|---|
| Còpia 1 | Disponible Fer una reserva |