Customer satisfaction guidelines for complaints handling in organizations (ISO 10002:2004, MOD)
"Provides guidance for the design and implementation of an effective and efficient complaints-handling process for all types of commercial and non-commercial activities." - page v.
Uloženo v:
| Korporativní autor: | |
|---|---|
| Médium: | Kniha |
| Jazyk: | English |
| Vydáno: |
Sydney :
Standards Australia,
2006.
|
| Edice: | Australian Standard. AS ISO ;
10002-2006 |
| Témata: |
CARM 1 Store
| Signatura: |
F11048 |
|---|---|
| Jednotka 1 | Dostupné Požadavek |