Customer satisfaction guidelines for complaints handling in organizations (ISO 10002:2004, MOD)
"Provides guidance for the design and implementation of an effective and efficient complaints-handling process for all types of commercial and non-commercial activities." - page v.
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| 企业作者: | |
|---|---|
| 格式: | 图书 |
| 语言: | English |
| 出版: |
Sydney :
Standards Australia,
2006.
|
| 丛编: | Australian Standard. AS ISO ;
10002-2006 |
| 主题: |
CARM 1 Store
| 索引号: |
F11048 |
|---|---|
| 复印件 1 | 可用 预订 |