Citazione Stile APA (7a Edizione)

Chakrapani, C. (1992). Service quality: Techniques of research and measurement. AMR:Quantum.

Citazione stile Chigago Style (17a edizione)

Chakrapani, Chuck. Service Quality: Techniques of Research and Measurement. North Sydney, N.S.W.: AMR:Quantum, 1992.

Citatione MLA (8a ed.)

Chakrapani, Chuck. Service Quality: Techniques of Research and Measurement. AMR:Quantum, 1992.