APA (7th ed.) Citation

Chakrapani, C. (1992). Service quality: Techniques of research and measurement. AMR:Quantum.

Chicago Style (17th ed.) Citation

Chakrapani, Chuck. Service Quality: Techniques of Research and Measurement. North Sydney, N.S.W.: AMR:Quantum, 1992.

MLA (8th ed.) Citation

Chakrapani, Chuck. Service Quality: Techniques of Research and Measurement. AMR:Quantum, 1992.

Warning: These citations may not always be 100% accurate.