Service quality : techniques of research and measurement /
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
North Sydney, N.S.W. :
AMR:Quantum,
c1992.
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| Subjects: |
| Physical Description: | 124 p. : ill. ; 30 cm. |
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| Bibliography: | Bibliography: p. 123-124. |
| ISBN: | 0646125001 |