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| LEADER |
01093cam a2200277 a 4500 |
| 001 |
c000406969 |
| 003 |
CARM |
| 005 |
20220504170018.0 |
| 008 |
220504s1992 xnaa b 000 0 eng d |
| 019 |
1 |
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|a 9488199
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| 020 |
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|a 0646125001
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| 035 |
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|a (OCoLC)153978034
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| 040 |
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|a ADAC
|b eng
|c ADAC
|d ABN-SNR
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| 042 |
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|a anuc
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| 082 |
0 |
4 |
|a 658.812
|2 20
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| 100 |
1 |
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|a Chakrapani, Chuck.
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| 245 |
1 |
0 |
|a Service quality :
|b techniques of research and measurement /
|c Chuck Chakrapani.
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| 260 |
|
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|a North Sydney, N.S.W. :
|b AMR:Quantum,
|c c1992.
|
| 300 |
|
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|a 124 p. :
|b ill. ;
|c 30 cm.
|
| 504 |
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|a Bibliography: p. 123-124.
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| 505 |
0 |
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|a pt. 1. What is wrong with current practices? -- pt. 2. Techniques of research and measurement -- pt. 3. The service quality philosophy.
|
| 650 |
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0 |
|a Total quality management
|x Evaluation.
|
| 650 |
|
0 |
|a Customer services
|x Research.
|
| 852 |
8 |
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|b CARM
|i F11024
|p 0543299
|5 VUT
|9 2022
|f BK
|
| 999 |
f |
f |
|i b4aff44f-1ba5-50aa-ab7a-9943d418b1d9
|s 792d462d-c029-5573-9639-0ba24b8962cd
|
| 952 |
f |
f |
|p Can circulate
|a CAVAL
|b CAVAL
|c CAVAL
|d CARM 1 Store
|e F11024
|h Other scheme
|i book
|m 0543299
|