Service quality : techniques of research and measurement /

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Bibliographic Details
Main Author: Chakrapani, Chuck
Format: Book
Language:English
Published: North Sydney, N.S.W. : AMR:Quantum, c1992.
Subjects:
Table of Contents:
  • pt. 1. What is wrong with current practices?
  • pt. 2. Techniques of research and measurement
  • pt. 3. The service quality philosophy.