Service quality : techniques of research and measurement /
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
North Sydney, N.S.W. :
AMR:Quantum,
c1992.
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| Subjects: |
Table of Contents:
- pt. 1. What is wrong with current practices?
- pt. 2. Techniques of research and measurement
- pt. 3. The service quality philosophy.