Service quality : techniques of research and measurement /
Guardat en:
| Autor principal: | |
|---|---|
| Format: | Llibre |
| Idioma: | English |
| Publicat: |
North Sydney, N.S.W. :
AMR:Quantum,
c1992.
|
| Matèries: |
Taula de continguts:
- pt. 1. What is wrong with current practices?
- pt. 2. Techniques of research and measurement
- pt. 3. The service quality philosophy.