Service quality : techniques of research and measurement /

Guardat en:
Dades bibliogràfiques
Autor principal: Chakrapani, Chuck
Format: Llibre
Idioma:English
Publicat: North Sydney, N.S.W. : AMR:Quantum, c1992.
Matèries:
Taula de continguts:
  • pt. 1. What is wrong with current practices?
  • pt. 2. Techniques of research and measurement
  • pt. 3. The service quality philosophy.