APA引文

Oswald, G. (2004). SAP service and support: Focusing on continuous customer satisfaction (New ed., fully revised and augmented.). SAP Press.

Chicago Style (17th ed.) Citation

Oswald, Gerhard. SAP Service and Support: Focusing on Continuous Customer Satisfaction. New ed., fully revised and augmented. Fort Lee, NJ ; Bonn, Germany: SAP Press, 2004.

MLA引文

Oswald, Gerhard. SAP Service and Support: Focusing on Continuous Customer Satisfaction. New ed., fully revised and augmented. SAP Press, 2004.