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| LEADER |
01207cam a2200337 i 4500 |
| 001 |
c000408713 |
| 003 |
CARM |
| 005 |
20221116145045.0 |
| 007 |
ta |
| 008 |
221116s1998 cau 000 0 eng d |
| 010 |
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|a 98072348
|
| 019 |
1 |
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|a 21389365
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| 020 |
|
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|a 9781560524984
|q (paperback)
|
| 020 |
|
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|a 1560524987
|q (paperback)
|
| 035 |
|
|
|a (OCoLC)39376764
|
| 040 |
|
|
|a WU
|b eng
|e rda
|c WU
|d VCAV
|
| 050 |
|
4 |
|a HF5415.5
|b .F74 1998
|
| 082 |
0 |
4 |
|a 658.8/12
|2 23
|
| 100 |
1 |
|
|a Friedman, Nancy J.,
|e author.
|
| 245 |
1 |
0 |
|a Customer service nightmares :
|b 100 tales of the worst experiences possible, and how they could have been fixed /
|c Nancy Friedman.
|
| 264 |
|
1 |
|a Menlo Park, Calif. :
|b Crisp Publications,
|c 1998.
|
| 300 |
|
|
|a xi, 149 pages ;
|c 23 cm
|
| 336 |
|
|
|a text
|b txt
|2 rdacontent
|
| 337 |
|
|
|a unmediated
|b n
|2 rdamedia
|
| 338 |
|
|
|a volume
|b nc
|2 rdacarrier
|
| 650 |
|
0 |
|a Customer services
|v Anecdotes.
|
| 650 |
|
0 |
|a Customer relations
|v Anecdotes.
|
| 650 |
|
0 |
|a Customer services.
|
| 852 |
8 |
|
|b CARM
|i B12857
|p 0544014
|f BK
|
| 999 |
f |
f |
|i 503226c2-ea11-56e2-b5bf-33198f622c17
|s 73820771-ada2-5e16-9de0-09ba8871bae2
|
| 952 |
f |
f |
|p Can circulate
|a CAVAL
|b CAVAL
|c CAVAL
|d CARM 1 Store
|e B12857
|h Other scheme
|i book
|m 0544014
|