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| LEADER |
01451cam a2200349 i 4500 |
| 001 |
c000408729 |
| 003 |
CARM |
| 005 |
20221116153018.0 |
| 007 |
ta |
| 008 |
221116s2002 paua b 000 0 eng d |
| 019 |
1 |
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|a 26527332
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| 035 |
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|a (OCoLC)224539462
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| 040 |
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|a VVUT
|b eng
|e rda
|c VVUT
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| 082 |
0 |
4 |
|a 647.94/068
|2 23
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| 100 |
1 |
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|a Dai, You-De,
|e author.
|
| 245 |
1 |
0 |
|a Overall customer satisfaction, trust, and commitment in customer voluntary performance behaviors with travelers in lodging servcies :
|b a thesis in hotel, restaurant, and institutional management /
|c by You-De Dai.
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| 264 |
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1 |
|a [Pennsylvania] :
|b [The Pennsylvania State University],
|c 2002.
|
| 300 |
|
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|a xiv, 229 pages :
|b illustrations ;
|c 21 cm.
|
| 336 |
|
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|a text
|b txt
|2 rdacontent
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| 336 |
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|a still image
|b sti
|2 rdacontent
|
| 337 |
|
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|a unmediated
|b n
|2 rdamedia
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| 338 |
|
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|a volume
|b nc
|2 rdacarrier
|
| 502 |
|
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|a Thesis (Ph.D.) - Pennsylvania State University, 2002.
|
| 504 |
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|a Bibliography: p. 177-202.
|
| 650 |
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0 |
|a Relationship marketing
|z United States.
|
| 650 |
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0 |
|a Hotels
|z United States
|x Customer services.
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| 650 |
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0 |
|a Consumer loyalty.
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| 650 |
|
0 |
|a Consumer satisfaction.
|
| 650 |
|
0 |
|a Hospitality industry
|z United States
|x Marketing.
|
| 852 |
8 |
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|b CARM
|i C13864
|p 0544030
|f BK
|
| 999 |
f |
f |
|i 665e4301-7e12-5ac7-b86e-de5b750cf670
|s 551799d3-5758-5427-97ee-e93d96e3c8b3
|
| 952 |
f |
f |
|p Can circulate
|a CAVAL
|b CAVAL
|c CAVAL
|d CARM 1 Store
|e C13864
|h Other scheme
|i book
|m 0544030
|