Redefining a public health system : how the Veterans Health Administration improved quality measurement /

Bewaard in:
Bibliografische gegevens
Hoofdauteur: Barbour, Galen L., 1941-
Formaat: Boek
Taal:English
Gepubliceerd in: San Francisco, Calif. : Jossey-Bass. 1996.
Onderwerpen:
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100 1 |a Barbour, Galen L.,  |d 1941- 
245 1 0 |a Redefining a public health system :  |b how the Veterans Health Administration improved quality measurement /  |c Galen L. Barbour ; foreword by Paul Batalden. 
260 |a San Francisco, Calif. :  |b Jossey-Bass.  |c 1996. 
300 |a xxi, 196 p. ;  |c 24 cm. 
505 0 |a Foreword / Paul Batalden -- 1. A Brief Look Back: Quality, Health Care, and the VA -- 2. The Diagnosis: Sorting Fact from Fiction -- 3. Building a Reliable Data Collection System -- 4. The QUIC Checklist: A Quality Improvement Tool -- 5. Implementing Change at the Core: Designing an Appropriate Infrastructure -- 6. The Local Angle: Bringing Quality to the Point of Patient Contact -- 7. Securing Physician Involvement -- 8. Managing Risks -- 9. Monitoring Quality from Outside the System -- 10. Reviewing Utilization of Resources -- 11. Through the Customer's Eyes: The Patient Feedback Program -- 12. The National Surgical Risk Program / Shukri F. Khuri and Jennifer Daley -- 13. A Brief Look Forward: Facing the 21st Century. 
504 |a Includes bibliographical references (p. 177-186) and index. 
610 1 0 |a United States.  |b Veterans Health Administration  |x Management. 
650 0 |a Veterans  |x Medical care  |z United States  |x Quality control. 
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