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| LEADER |
01834nam a2200277 a 4500 |
| 001 |
c000413274 |
| 003 |
CARM |
| 005 |
00000000000000.0 |
| 008 |
960411s1996 cau b 00100 eng |
| 010 |
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|a 96016103
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| 019 |
1 |
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|a 12354811
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| 020 |
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|a 0787902829
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| 040 |
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|a VDU
|c VDU
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| 043 |
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|a n-us---
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| 082 |
0 |
4 |
|a 362.1
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| 100 |
1 |
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|a Barbour, Galen L.,
|d 1941-
|
| 245 |
1 |
0 |
|a Redefining a public health system :
|b how the Veterans Health Administration improved quality measurement /
|c Galen L. Barbour ; foreword by Paul Batalden.
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| 260 |
|
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|a San Francisco, Calif. :
|b Jossey-Bass.
|c 1996.
|
| 300 |
|
|
|a xxi, 196 p. ;
|c 24 cm.
|
| 505 |
0 |
|
|a Foreword / Paul Batalden -- 1. A Brief Look Back: Quality, Health Care, and the VA -- 2. The Diagnosis: Sorting Fact from Fiction -- 3. Building a Reliable Data Collection System -- 4. The QUIC Checklist: A Quality Improvement Tool -- 5. Implementing Change at the Core: Designing an Appropriate Infrastructure -- 6. The Local Angle: Bringing Quality to the Point of Patient Contact -- 7. Securing Physician Involvement -- 8. Managing Risks -- 9. Monitoring Quality from Outside the System -- 10. Reviewing Utilization of Resources -- 11. Through the Customer's Eyes: The Patient Feedback Program -- 12. The National Surgical Risk Program / Shukri F. Khuri and Jennifer Daley -- 13. A Brief Look Forward: Facing the 21st Century.
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| 504 |
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|a Includes bibliographical references (p. 177-186) and index.
|
| 610 |
1 |
0 |
|a United States.
|b Veterans Health Administration
|x Management.
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| 650 |
|
0 |
|a Veterans
|x Medical care
|z United States
|x Quality control.
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| 852 |
8 |
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|b CARM
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