Redefining a public health system : how the Veterans Health Administration improved quality measurement /
Saved in:
| Hovedforfatter: | |
|---|---|
| Format: | Bog |
| Sprog: | English |
| Udgivet: |
San Francisco, Calif. :
Jossey-Bass.
1996.
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| Fag: |
Indholdsfortegnelse:
- Foreword / Paul Batalden
- 1. A Brief Look Back: Quality, Health Care, and the VA
- 2. The Diagnosis: Sorting Fact from Fiction
- 3. Building a Reliable Data Collection System
- 4. The QUIC Checklist: A Quality Improvement Tool
- 5. Implementing Change at the Core: Designing an Appropriate Infrastructure
- 6. The Local Angle: Bringing Quality to the Point of Patient Contact
- 7. Securing Physician Involvement
- 8. Managing Risks
- 9. Monitoring Quality from Outside the System
- 10. Reviewing Utilization of Resources
- 11. Through the Customer's Eyes: The Patient Feedback Program
- 12. The National Surgical Risk Program / Shukri F. Khuri and Jennifer Daley
- 13. A Brief Look Forward: Facing the 21st Century.