Plowman, B. (1994). High value, low cost: How to create profitable customer delight. Financial Times/Pitman.
Chicago-referens (17:e uppl.)Plowman, Brian. High Value, Low Cost: How to Create Profitable Customer Delight. London: Financial Times/Pitman, 1994.
MLA-referens (8:e uppl.)Plowman, Brian. High Value, Low Cost: How to Create Profitable Customer Delight. Financial Times/Pitman, 1994.
Varning: dessa hänvisningar är inte alltid fullständigt riktiga.