High value, low cost : how to create profitable customer delight /
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| 主要作者: | |
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| 格式: | 图书 |
| 语言: | English |
| 出版: |
London :
Financial Times/Pitman,
1994.
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| 主题: |
| 实物描述: | xii, 267 p. : ill. ; 24 cm. |
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| 参考书目: | Includes bibliographical references (p. [259]) and index. |
| ISBN: | 0273604376 |