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| LEADER |
01006nam a2200277 a 4500 |
| 001 |
c000413837 |
| 003 |
CARM |
| 005 |
00000000000000.0 |
| 008 |
940726s1994 enka b 001 0 eng d |
| 010 |
|
|
|a 95142665
|
| 019 |
1 |
|
|a 11088444
|
| 020 |
|
|
|a 0273604376
|
| 040 |
|
|
|a LC
|b eng
|c LC
|d NU
|
| 050 |
0 |
0 |
|a HD62.15
|b .P58 1994
|
| 082 |
0 |
4 |
|a 658.562
|
| 100 |
1 |
|
|a Plowman, Brian.
|
| 245 |
1 |
0 |
|a High value, low cost :
|b how to create profitable customer delight /
|c Brian Plowman.
|
| 260 |
|
|
|a London :
|b Financial Times/Pitman,
|c 1994.
|
| 300 |
|
|
|a xii, 267 p. :
|b ill. ;
|c 24 cm.
|
| 504 |
|
|
|a Includes bibliographical references (p. [259]) and index.
|
| 650 |
|
0 |
|a Total quality management.
|
| 650 |
|
0 |
|a Reengineering (Management)
|
| 650 |
|
0 |
|a Consumer satisfaction.
|
| 852 |
8 |
|
|b CARM
|h A3:AF32F0
|i C12718
|p 0568157
|f BK
|
| 999 |
f |
f |
|i 2ec5a090-9869-5489-a88a-eab147317c4b
|s 6b104327-59fa-54a3-a1df-6f24ce9b94c9
|
| 952 |
f |
f |
|p Can circulate
|a CAVAL
|b CAVAL
|c CAVAL
|d CARM 1 Store
|e C12718
|f A3:AF32F0
|h Other scheme
|i book
|m 0568157
|