The 1999 Australian call centre industry study /

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Dades bibliogràfiques
Autor corporatiu:	ACA Research Pty. Ltd, Call Centre Research
Format:	Llibre
Idioma:	English
Publicat:	North Sydney : ACA Research, c1999.
Edició:	[2nd. ed.]
Matèries:	Call centers > Australia. Call centers > Management. Customer services > Management. Call centers > Asia. Call centres. Service delivery. Costs. Performance indicators. Infrastructure. Personnel management. Surveys. Asia. Australia overseas comparisons.

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