Horstmann, R. Behavioral and financial impact of customer satisfaction and service quality: An empirical assessment in the facilities management industry.
Чикаго стиль цитування (17-те видання)Horstmann, Rembert. Behavioral and Financial Impact of Customer Satisfaction and Service Quality: An Empirical Assessment in the Facilities Management Industry. [S.L] : Nova Southeastern University, 1997.
Стиль цитування MLA (8-ме видання)Horstmann, Rembert. Behavioral and Financial Impact of Customer Satisfaction and Service Quality: An Empirical Assessment in the Facilities Management Industry.
Попередження: стилі цитування не завжди правильні на всі 100%.